Effective date: 2026/10/26
Operating entity: Boatkom Foundation
Website: WWW.BOATKOM.COM
Welcome to the Boatkom Platform. These Terms of Use ("Terms") govern your access to and use of the Boatkom Platform (website and application) and any services or features provided through them. By using the platform or making any booking, you acknowledge that you have read, understood, and agreed to be bound by these terms in full.
1. Platform Definition and Legal Nature
- 1.1. Technical Intermediary: Boatkom is a digital technology platform acting as an intermediary connecting boat owners and marine service providers ("Service Provider" or "Owner") with renters ("Customer" or "Renter").
- 1.2. Legal Nature: The Platform is not a maritime operator, does not own the boats, and is not a party to the rental contract or trip agreement concluded between the Owner and the Customer. The execution of the trip lies entirely with the service provider.
- 1.3. Regulatory Compliance: The Service Provider and the Customer acknowledge that the Platform is subject to the laws and regulations of the Kingdom of Saudi Arabia, including the requirements of the General Directorate of Border Guards, the General Authority for Transport, the competent environmental and meteorological authorities, and the Zakat, Tax, and Customs Authority.
2. Eligibility and Registration
- 2.1. Legal Age: The user must be of legal age (18 years) and possess full legal capacity to enter into bookings.
- 2.2. Data Accuracy: The user is obligated to provide accurate, correct, and up-to-date information upon registration (name, National ID/Iqama, contact data, and payment data).
- 2.3. Account Security: The user is fully responsible for maintaining the confidentiality of their account data and password and for any activity occurring through their account.
3. Service Provider Obligations (Boat Owner)
- 3.1. Licenses and Safety: The owner must maintain the validity of all licenses, permits, and necessary documents from the competent authorities (such as the General Directorate of Border Guards and the General Authority for Transport) and ensure the readiness of the boat, safety equipment, and qualified crew.
- 3.2. Data Accuracy: The Owner must display accurate and up-to-date data about the boat, capacity, prices, location, equipment, and any operational conditions.
- 3.3. Identity Verification: The Owner must verify the identity of the Customer and their companions in accordance with regulatory and security requirements applied in the Kingdom.
- 3.4. Operational Responsibility: The Owner bears full responsibility for the operation of the boat, trip safety, technical and regulatory compliance, and any damages, injuries, or violations arising from the field execution of the service.
- 3.5. Cancellation Policy: The Owner must set their own cancellation policy (Flexible, Moderate, or Strict) within the Platform, and it must be clearly displayed to the Customer before payment.
4. Customer Obligations (Renter)
- 4.1. Compliance with Instructions: The customer and their companions must comply with the captain's instructions and maritime safety rules and the specified boat capacity and refrain from engaging in any prohibited or unlawful activity or harming the marine environment.
- 4.2. Payment via Platform: All payments related to bookings must be made through the Boatkom Platform. Any direct or indirect payment outside the platform is a clear violation of these terms and exposes the account to suspension.
- 4.3. Anti-Circumvention: The use of the platform to exchange contact information (phone numbers, bank accounts, social media links) for the purpose of completing a booking or payment outside Boatkom to avoid platform fees is prohibited.
- 4.4. Use of Forms: The user is obligated to provide accurate and correct information when filling out any contact, complaint, or suggestion forms. It is strictly prohibited to use these forms to submit false reports, misleading information, or offensive content. The Platform reserves the right to take necessary actions against any misuse of these forms.
5. Prices, Commission, and Payments
- 5.1. Currency: All prices displayed on the platform are in Saudi Riyals (SAR).
- 5.2. Platform Commission: Boatkom reserves the right to apply a base commission of 10% of the trip value, unless other promotional offers are applied (such as reducing the commission to 5% for providing approved visual content).
- 5.3. Taxes: Prices include Value Added Tax (VAT) applied according to the regulations of the Zakat, Tax, and Customs Authority in the Kingdom.
- 5.4. Payment Mechanism: The Platform acts as a payment channel. The booking is confirmed when the customer pays through the platform, and the owner's dues are transferred according to the schedule approved in the dashboard.
6. Cancellation and Refund Policy
- 6.1. Owner's Policy: The Customer agrees to the cancellation policy set by the Owner and clearly displayed on the booking page before completing payment.
- 6.2. Weather Conditions: In cases of unsafe weather conditions or official prohibition of sailing, the customer is entitled to reschedule or receive a full refund according to the platform's policy, without any liability on the customer.
- 6.3. Owner Cancellation: If the Owner cancels the booking for reasons beyond the Customer's control, the Customer is given the choice between keeping the amount as credit on the Platform or receiving a refund.
7. Visual Content and Intellectual Property
- 7.1. Use of Content: Boatkom reserves the right to use photos and videos of trips published on the platform for marketing purposes.
- 7.2. Customer Consent: Photos or videos showing the Customer or their companions may not be used for marketing purposes outside the Platform except after obtaining explicit consent within the application.
- 7.3. Intellectual Property: All intellectual property rights of the Platform (design, logos, codes) belong exclusively to the Boatkom Foundation.
8. Disclaimer and Limitation of Liability
- 8.1. Field Execution: The user acknowledges that Boatkom is not responsible for the field execution of the trip, accidents, injuries, or loss of personal belongings during the trip, unless the mandatory applicable law in the Kingdom stipulates otherwise.
- 8.2. Boat Quality: The Platform does not provide any guarantees regarding the quality of boats or the accuracy of information provided by Owners, and the responsibility for verification lies with the Customer.
9. Account Suspension and Termination
- 9.1. Platform's Right: Boatkom reserves the right to suspend, restrict, or terminate any account in the event of suspected fraud, misuse of the Platform, violation of the Terms, or harm to other users or the Platform's reputation.
10. Governing Law and Dispute Resolution
- 10.1. Applicable Law: These Terms are governed by and construed in accordance with the laws and regulations in force in the Kingdom of Saudi Arabia.
- 10.2. Dispute Resolution: In the event of any dispute, the parties shall seek an amicable resolution through the Boatkom support team. If this fails, the competent Saudi courts shall have jurisdiction to hear the dispute.
11. Modifications to the Terms
- 11.1. Right to Amend: Boatkom reserves the right to modify these Terms at any time. Users will be notified of any substantial changes, and continued use of the platform after modification constitutes implied acceptance of the updated terms.
12. Regulatory Data and Consumer Rights
- 12.1. Entity Data: In accordance with the E-Commerce Law in the Kingdom of Saudi Arabia, we note the following data: Boatkom Foundation, Commercial Registration No: 4030478827, CR version: 5, Website: WWW.BOATKOM.COM.
- 12.2. Data Protection Compliance (PDPL): Boatkom is committed to processing your personal data in accordance with the Saudi Personal Data Protection Law (PDPL) and its Implementing Regulations to ensure the security and confidentiality of your information.