This agreement governs the relationship between Boatkom Foundation ("the Platform") and the boat owner or marine service provider ("the Owner") when listing a boat and providing services through the Platform. It is read together with the Terms of Use, the Cancellation and Refund Policy and the Non-Discrimination Policy.
1. Nature of the relationship
- The Platform is a technical intermediary connecting the Owner with customers; it is not a maritime operator nor a party to the trip contract.
- The Owner bears full responsibility for operating the boat and for the execution and safety of the trip.
2. Owner obligations
- Keep licences and permits from the competent authorities valid, and keep the boat, safety equipment and qualified crew ready.
- Show accurate, up-to-date information about the boat, capacity, prices, location and equipment.
- Verify the identity of the customer and their companions under the applicable regulations.
- Set a cancellation policy (Flexible, Moderate or Strict) and honour it.
- Follow the Code of Conduct for Boat Owners and the Non-Discrimination Policy.
3. Bookings and payments
- All bookings and payments are made through the Platform only; agreeing or paying outside it is prohibited.
- A booking is confirmed when the customer pays through the Platform.
- The Platform is entitled to a base commission of 10% of the trip value, unless a promotional offer applies (such as reducing it to 5% for approved visual content).
- The Owner's earnings from completed trips are transferred to their registered bank account according to the schedule approved in the dashboard.
4. Cancellations and no-shows
- When the Owner cancels, the customer chooses between credit or a full refund, and the Platform re-evaluates the Owner's performance after repeated unjustified cancellations.
- An Owner no-show without excuse is a material breach, resulting in a full refund to the customer and penalties that may include a fine, suspension or permanent removal.
5. Visual content
- The Owner grants the Platform the right to use photos and videos of the boat and trips published on it for marketing purposes.
- Photos showing customers may not be published without their explicit consent.
6. Suspension and termination
The Platform may suspend, restrict or terminate the Owner's account for breaching this agreement or the Terms of Use, or in case of suspected fraud or harm to customers or the Platform's reputation. The Owner may stop listing their boat at any time while honouring existing confirmed bookings.
7. Governing law
This agreement is governed by the laws of the Kingdom of Saudi Arabia. Disputes are first resolved amicably through Boatkom support; otherwise the competent Saudi courts have jurisdiction.