Privacy Policy

1. Data We Collect

We collect different types of data to provide and improve our services:

• 1.1. Identity and contact data: Name, National ID or Iqama number, phone number, email address and date of birth (to verify eligibility).
• 1.2. Booking and payment data: Details of booked trips, booking history, payment and invoice information (note: we do not store full credit card numbers; payments are processed through secure payment gateways).
• 1.3. Location data: We may collect geographic location data to show boats near you or to determine the departure point.
• 1.4. Usage and device data: IP address, browser type, operating system, pages you visit, and cookies.
• 1.5. User-generated content: Ratings, reviews, photos and messages exchanged through the Platform.
• 1.6. Forms and requests data: We collect the data you provide when filling in contact forms, submitting a complaint or a suggestion to improve the Platform, including your name, contact details and the details of the request. We use this data exclusively to process your request, reply to you and improve the quality of our services.

2. How We Use Your Data

We use your personal data for the following purposes:

• 2.1. Providing the service: Managing your account, facilitating bookings, confirming trips and processing payments.
• 2.2. Communication: Sending notifications about your bookings and service updates, and replying to your enquiries and support complaints.
• 2.3. Security and fraud prevention: Verifying identity, monitoring suspicious activity and protecting the rights of the Platform and its users.
• 2.4. Marketing (with your consent): Sending promotional offers or information about new services. You can unsubscribe at any time.
• 2.5. Development and analytics: Using anonymised data to analyse the Platform's performance and improve the user experience.

3. Sharing Data with Third Parties

We do not sell your personal data to any third party. We may share your data in the following cases:

• 3.1. With service providers (boat owners): When a booking is confirmed, we share your name and contact details with the owner to facilitate the trip.
• 3.2. With service vendors (payments, hosting, analytics): We work with trusted third parties to provide our services; they are contractually bound to protect your data and not to use it for other purposes.
• 3.3. Legal compliance: If required by a law or regulation in the Kingdom of Saudi Arabia, or by a court order from a competent authority (such as the General Directorate of Border Guards or security authorities).

4. Data Protection

We take appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure or destruction. These include encrypting sensitive data in transit (such as HTTPS) and restricting access to personal data to the employees who need it to perform their duties.

5. Data Retention

We keep your personal data for as long as your account is active, as needed to provide the services, or to comply with legal and regulatory obligations (such as tax requirements). When your account is closed or the purpose of collection ends, the data is securely destroyed or anonymised.

6. Your Rights under the Saudi PDPL

In accordance with the applicable regulations, you have the right to:

• 6.1. Access: Request a copy of the personal data we hold about you.
• 6.2. Correction: Request the correction or update of inaccurate data.
• 6.3. Destruction: Request the deletion of your personal data (unless retention is required by law).
• 6.4. Withdrawing consent: Withdraw your consent to processing your data for marketing purposes at any time.
• 6.5. Objection: Object to the processing of your data in certain circumstances.
• To exercise these rights, please contact us using the details below.

7. Cookies

We use cookies and similar tracking technologies to improve your browsing experience, remember your preferences and analyse traffic. You can control cookie settings through your browser, but disabling some of them may affect certain features of the Platform. (Please refer to the separate Cookie Policy for more details.)

8. Links to Other Websites

Our Platform may contain links to third-party websites (such as social media accounts). We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.

9. Contact Us

If you have any questions, enquiries or complaints about this Privacy Policy, or would like to exercise your data rights, please contact us through:

• Contact us page: boatkom.com/support