Customer trust is built on commitment. All boat owners and captains on Boatkom follow these rules:
Safety and licences
- Keep all licences and permits from the competent authorities (Border Guards, Transport General Authority) valid.
- Provide enough life jackets, safety equipment and first aid, all in good condition.
- Never exceed the boat's licensed capacity, and never sail when sailing is prohibited or the weather is unsafe.
- Captains and crew must be qualified and licensed.
Honesty and transparency
- Show real, up-to-date photos and information about the boat, its equipment and prices.
- Honour the price, duration and services agreed in the booking, with no undisclosed extra fees.
- Keep your calendar up to date so unavailable times can't be booked.
Dealing with customers
- Reply to requests quickly and be on time.
- Treat all customers with respect and without any discrimination, in line with the Non-Discrimination Policy.
- Respect customers' privacy; do not film them or publish their photos without consent.
On the platform
- Complete all bookings and payments through Boatkom only; asking for payment or contact outside the platform to avoid its fees is prohibited.
- Do not cancel confirmed bookings without a valid reason.
Protecting the marine environment
- Never throw waste into the sea; protect coral reefs and wildlife.
- Use designated mooring spots and avoid anchoring on reefs.
Violations
Breaking these rules may lead to a warning, a lower rating, account suspension or permanent removal from the platform, depending on the severity of the violation.