Everything you need to manage your boat and bookings on Boatkom from your dashboard.
1. Creating your account and adding your boat
- Register as a boat owner from "List your boat" and complete your details and bank account (IBAN) to receive your payouts.
- Add your boat: name, type, capacity, marina and departure point, features and equipment, and clear, recent photos.
- Set the prices and minimum trip duration, and choose a cancellation policy (Flexible, Moderate, Strict).
- The boat appears to customers once it has been reviewed and approved by the platform team.
2. Schedule and calendar
- In "Schedule" set the weekly working days and hours for each boat.
- In "Bookings calendar" you can open or close a specific day or change its hours, and see all bookings and requests colour-coded.
- Every booking request holds the slot until you reply, so the same time can never be double-booked.
3. Handling requests
- You get an instant notification (with a sound alert in the dashboard) for every new booking request.
- Review the request (date, time, duration, guests) and accept or decline it quickly — fast replies improve your rating.
- Once accepted, the customer pays through the platform and the request becomes a confirmed booking.
4. On the day and after the trip
- Verify the identity of the customer and their companions, and make sure the boat, safety equipment and crew are ready.
- When the trip ends, press "Trip done" on the bookings page so your earnings are counted.
5. Cancellations
- You can cancel a booking from "Cancel bookings", stating the reason and agreeing to the terms.
- When you cancel, the customer chooses between wallet credit or a full refund; refunds are made after the platform team approves them.
- Repeated unjustified cancellations affect your rating and may lead to account suspension.
6. Earnings and commission
- The platform's base commission is 10% of the trip value, which may drop to 5% for providing approved visual content.
- Your earnings from completed trips are transferred to your bank account according to the approved schedule.