We care about a safe and fair environment for everyone. Use the form below to send a request, complaint or report, and our team will review it and get back to you.
What can you send?
- A complaint about a booking or trip: Such as the owner not showing up, the boat differing from its description, or a problem during the trip.
- A financial complaint: Disputing a refund amount, a deduction or earnings.
- Abuse or discrimination report: Any verbal abuse or discrimination within the platform's communication tools.
- Personal data requests: Ask for a copy of your data, or for it to be corrected or deleted, under the Personal Data Protection Law.
How we handle reports
- Include as much detail as possible: booking number, date and a clear description of what happened.
- We review the report and verify the evidence within a maximum of three business days.
- If a violation is confirmed we take appropriate action under the Terms of Use and our policies.
- Security, environmental or criminal incidents must be reported directly to the competent official authorities (such as Border Guards or the police).
Note: submitting false reports or misleading information is prohibited, and the platform may take action against any misuse of its forms.