A quick guide to the essentials on Boatkom. Can't find your answer? Contact us and we'll help.
Account
- Sign up: Tap "Sign up" and enter your details, or sign in with Google.
- Forgot password: On the login page choose "Forgot password" and you'll get a message to reset it.
- Update your details: From your profile page you can update your name, mobile number and email.
Search and booking
- Search: Choose the city or marina, date and number of guests, and use the filters and boat comparison.
- Booking: Send a booking request; once the owner accepts, pay from "My bookings" to confirm. Details on "How to book your trip".
- Notifications: You get notifications and messages for every update on your request (accepted, declined, paid, cancelled, refunded).
Payment and refunds
- Payment: Through a secure card payment gateway (mada, Visa, Mastercard). If a card is declined you can try another one.
- Cancellation and refunds: From "My bookings", according to the boat's cancellation policy; the money goes back to the original payment method.
Boat owners
- Getting started: List your boat from "List your boat", then read the Platform Guide for boat owners.