Is my booking confirmed once I send the request?+
Not yet — your request goes to the boat owner first and the slot is held for you. Once the owner accepts, you pay from "My bookings" and the booking is confirmed as soon as payment completes.
Which payment methods are available?+
Payment is made through a secure gateway that supports mada, Visa and Mastercard. All payments happen on the platform only, and we never store your full card details.
Do prices include VAT?+
Yes, all prices are in Saudi Riyals and include Value Added Tax.
How do I cancel and how much will I get back?+
From "My bookings" choose the booking and tap "Cancel". The refund depends on the boat's cancellation policy (Flexible, Moderate, Strict) shown before payment. See the Cancellation and Refund Policy for details.
When will I receive my refund?+
Refunds go back to the original payment method. mada cards are settled as soon as the bank receives the transaction, and credit cards within no more than three business days.
What if the weather is bad?+
If sailing is officially prohibited or the weather is unsafe, you may reschedule or get a full refund regardless of the cancellation policy.
What if the owner cancels?+
You choose between keeping the amount as credit in your Boatkom wallet or getting a full refund.
Do I need ID?+
Yes, bring your National ID or Iqama for you and your companions — owners must verify them under the regulations.
Can I choose the captain?+
Yes, you can view each captain's profile (experience, specialty, language, ratings) and pick the best fit for your trip.
How do I contact support?+
Through the "Contact us" page, or the "Requests and reports" page to file a complaint or report.