Non-Discrimination Policy

1. Definitions

• 1.1. Discrimination: Any unfair treatment, preference, exclusion or restriction against any individual or group on the basis of race, colour, national origin, nationality, religion, gender identity, sexual orientation, disability or social status.
• 1.2. Bias and intolerance: Any behaviour or expression of rejection, hatred or exclusion towards a particular group of people.
• 1.3. Social status: Includes marital status, parenthood or any other social situation.

2. Scope

This policy applies to all users of the Boatkom Platform, including boat owners, customers (renters) and visitors. Everyone must fully comply with its provisions.

3. Obligations and Prohibitions

All users of the Platform, and boat owners in particular, are prohibited from:

• 3.1. Refusing, cancelling or restricting bookings or enquiries on the basis of race, colour, national origin, nationality, religion, gender identity, sexual orientation, disability or social status.
• 3.2. Imposing different conditions or requirements for bookings or services on the basis of any of the groups mentioned above.
• 3.3. Publishing or circulating any data or images that involve discrimination against, or exclusion of, any user on the basis of any protected group.
• 3.4. Using language or images, when communicating with customer support or through the Platform, that indicate bias, discrimination, intolerance or harassment.

4. Limits of the Platform's Liability and Reporting

• 4.1. Limits of the Platform's liability: Boatkom operates as a technical intermediary connecting the parties and bears no legal, environmental or criminal liability for any actions, violations or damages caused by users (whether boat owners or customers) outside the Platform or during the execution of trips.
• 4.2. Competent authorities: Any incident involving environmental pollution, harm to wildlife, security violations, crimes or on-site disputes is entirely the responsibility of the parties involved. The affected party must report it directly to the competent official authorities (such as the General Directorate of Border Guards, the police or the Ministry of Environment). The Platform is not a party to these reports.
• 4.3. Verbal abuse within the Platform: The Platform is committed to a safe communication environment. If any user is subjected to verbal abuse or mistreatment within the Platform's communication tools (such as chats, contact forms or ratings), the following procedure applies:
  • 4.3.1. Reporting: The affected user must submit a report through the dedicated complaints form, attaching evidence (such as a screenshot of the conversation or rating).
  • 4.3.2. Review: The Platform reviews the report and verifies the evidence within a maximum of three business days from its submission.
  • 4.3.3. Contractual action: If the abuse is confirmed, the Platform may take contractual action against the offending user, including: a warning, restricting access to communication features, suspending the account, or permanent termination depending on the severity of the violation.
  • 4.3.4. Limits of legal liability: The Platform's role is limited to the contractual side and managing the Platform. Taking these actions does not mean the Platform bears legal liability for the abuse or acts as the competent judicial authority. The affected party retains the right to go directly to the security or judicial authorities to take legal action against the offender if they wish.

5. Compliance with Local Regulations

Boatkom complies with all laws and regulations in force in the Kingdom of Saudi Arabia. In case of any conflict between this policy and local regulations, the decisions of the competent authorities in the Kingdom prevail.

6. Policy Review

Boatkom reserves the right to periodically review and update this policy in line with best practices and relevant regulations. For any questions or feedback about the Non-Discrimination Policy, please contact the Platform's management through the dedicated contact form.